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Client Relations Manager

Position Type: Full Time
Location: New York preferred

Client Relations Manager

Job description
FUGA is a music company that operates at the heart of the music industry with impressive clients including Domino Records, V2 Records, Fire Records, Riot Games, Hospital Records, STMPD RCRDS, Armada Music and more. FUGA connects these record labels, artists and distributors with digital service providers like Spotify, Apple Music, Amazon, Google Music and more. By doing so FUGA enables its clients to optimize their business processes and successfully execute their release strategy. FUGA's products and services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music – and collect on their revenue.

FUGA is looking for a Client Relations Manager for the Americas region (based in New York). You will be a part of the Business Development department and you will help ensure an optimal client journey with FUGA.

What You Do
Responsible for the client experience within FUGA from commercial and cross-departmental perspective
Ensure clients have the most up to date information about FUGA services and products
Responsible for communicating client needs back to the organization
Will match and broker client needs with FUGA product and service packages
Negotiate commercial contract adjustments and agreement renewals
Facilitate client interaction with other FUGA departments and specialists
Act as the escalation point for both our Label & Streaming Managers and our Client Services team
Resolve potential contract and billing issues
Ensure smooth running of complex technical set up discussions and projects
Develop programs and events to foster client engagement and partner alignment
Report immediate client needs and issues back to the respective company leads and follow through until solutions are met
Regularly communicate digital supply chain intelligence, industry trends, and market growth ideas back to clients
Who You Are

Extensive account management experience with record labels or distributors
Previous exposure to or direct experience in music release marketing
Previous exposure to or direct experience with a distribution supply chain and with metadata
Previous exposure or direct experience in a business development capacity including contract negotiation and deal analysis
Meticulous and problem solver
An international profile with additional language skills preferred (French, German, Spanish)
Has a strong network in the music industry
Is deeply engaged in and has an analytical relationship to music industry news and trends