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Member Relations & Commercial Partnerships Manager

Position Type: Full Time
Location: New York

Member Relations & Commercial Partnerships Manager

The Company
Merlin provides independents the means to own their future. Merlin is a member led, music focused organization providing digital licensing for the leading independents across the globe. Members benefit from Merlin’s premium deals, but work directly with key digital partners. Our membership consists of independent labels, distributors, and other rights-holders, representing tens of thousands of labels and hundreds of thousands of artists from every country in the world. Merlin delivers incremental benefits to our members, works collaboratively with our digital partners, and delivers value back to digital music services.

Merlin’s approach has enabled our membership to grow to represent 15% of the global market share. Merlin’s membership includes independents such as Amuse, Armada Music, AVL Group (including CD Baby, DashGo and FUGA), AWAL, Beggars Group, Cinq Music Group, Dim Mak, DistroKid, Domino, Entertainment One, Epitaph Records, Foundation Media, Ninja Tune, [PIAS], Pony Canyon, Secret City, Secretly, Symphonic Distribution, Sub Pop, Ultra Records, Vydia, and hundreds more.

Merlin now has deals with over 30 digital services, including Alibaba, AWA, Boomplay, Deezer, Facebook/Instagram, JioSaavn, KKBox, NetEase, Pandora, Snap, SoundCloud, Spotify, Tencent, TikTok, Triller, Yandex, and YouTube Music, and is in conversations with dozens more.

The Opportunity
The Member Relations & Commercial Partnerships Manager is an experienced and enthusiastic manager-level digital music executive who supports and empowers our members and maximizes opportunities with our digital partners.

The role will involve working directly with leading independents and the industry’s most significant and emerging digital partners. In addition, the person fulfilling this role will work closely with our collaborative global team in a fast paced, energetic and fun atmosphere.

This is an excellent opportunity for the right candidate to work with a broad cross-section of the global digital, independent recorded music industry, as Merlin continues to experience remarkable growth at the forefront of where independent music leaders and the digital market merge.

This is a full-time position based in New York City and reports to the department heads of our Member Relations and Commercial Partnerships teams.

Specific Responsibilities
Manage day to day communications and support for existing Merlin member companies
Manage communications with Merlin’s digital music service partners
Flexibility to focus on specific territories, genres, members or partners as assigned by senior management from time to time
Manage integrations and establish marketing opportunities with new digital music partners
Create support documentation, training guides, presentations and best practice & procedures guides that support members and DSP partners
Lead communications and provide support to applicant companies and new members
Demonstrate good judgement on issues requiring escalation and communicate effectively with Merlin’s global teams
Investigate, troubleshoot, and solve issues for members
Actively contribute toward successful completion of other Global Member Relations & Commercial Partnership team member and partner facing Merlin initiatives
Take advantage of opportunities to stretch and grow as business demands evolve

Minimum Qualifications
-Minimum of 3-4 years of experience working at music labels, distributors or artist services companies
-Strong understanding of the digital music industry, music distribution and the mechanics of the digital music supply chain
-Excellent verbal and written communication skills
-Strong interpersonal skills, ability to work with clients of all personalities
-Active listening skills to accurately respond to inquiries and requests
-Ability to establish the highest degree of credibility and rapport with owners and executives at indie labels and with peers at DSPs
-Proficiency with computer applications including Excel (including using Pivot Tables), PowerPoint, Google Forms, task management programs and contact management systems
-Detail oriented, organized, able to prioritize and work under pressure

Preferred Qualifications
-Bilingual (English and Spanish) preferred
-Established network of contacts throughout indie labels and DSPs
-Experience working with labels and other partners involved in diverse music genres, including Rap, Latin Music and music from various global regions

A competitive salary, incentive and benefits package will be offered, commensurate with the role and the relevant experience of the final hire.

Merlin is an equal opportunity employer.

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