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Smithsonian Folkways - Sales & Customer Service Specialist

Position Type: Full Time
Location: Washington DC

Smithsonian Folkways - Sales & Customer Service Specialist

Smithsonian Folkways, the iconic non-profit record label of the Smithsonian Institution, is seeking an experienced, knowledgeable, and dynamic Sales & Customer Service Specialist. The label is going through a period of expansion and re-invigoration, and is looking for a candidate who has experience in physical and digital music sales to optimize the label’s presence in the ever-shifting marketplace.

Over the past year Smithsonian Folkways has been met with widespread acclaim for new releases from Lula Wiles, Our Native Daughters, Sunny Jain and Laurie Anderson, won two GRAMMY Awards for Pete Seeger: The Smithsonian Folkways Collection and Mariachi Los Camperos, and released numerous box sets celebrating the New Orleans Jazz & Heritage Festival, folk music of Bulgaria, and more.

The Sales & Customer Service Specialist will supervise a small team of Customer Service Representatives and reports to the Marketing and Sales Manager. Duties include overseeing relationships with distributors foreign and domestic; managing sales and delivery on digital platforms such as Apple, Spotify, and Bandcamp; and supervising relationships with direct customers through mail order and membership. They will work closely with the Inventory Coordinator to manage stock levels worldwide.

The ideal candidate has experience in sales within niche markets as well as to general audiences, and understands how fans, educators, and industry professionals discover and consume music. The successful applicant will have exceptional oral and written communication skills, experience with managing physical product, and the ability to multi-task and work in a fast-paced environment. An ability to understand and be able to communicate about a wide variety of musical genres and styles is essential.

The Smithsonian Folkways team is a group of passionate, dedicated music lovers that believe in the mission of music of the people, by the people, and for the people. If that’s you, we’d love to hear from you!

Complete job description here:

Applications with a full CV and a letter addressing key criteria are due by email or regular mail at 5pm EST on April 15, 2020. Please ensure to note which position you are applying for. For submissions and further questions about this position, please contact our Executive Assistant Logan Clark at [email protected]

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